🐾 Personalized product FAQ
❓ Can I see my design before it's made?
Yes! You can add a preview + 1 revision at checkout for $12.99.
If you skip the preview, we’ll go ahead and create your custom design based on your photo.
🐾 Most customers love the surprise!
🐱 What kind of photo should I upload?
A clear, front-facing photo with good lighting works best. Make sure your pet’s full face is visible for the cutest result!
🐾 How many pets can I include?
Most products allow up to 2 pets per order. If you need more, contact us — we may be able to customize it!
🧵 Is my design embroidered or printed?
It depends on the product:
Sweatshirts & hoodies: Usually embroidered or DTG Printed
T-shirts, mugs, totes, blankets: DTG printed or sublimated
Each product listing will note the production method in the description!
🎨 What if I don’t like my preview?
If you purchased the preview add-on, it includes one free revision.
Still not happy? You can: cancel the final product and receive a refund excluding the preview fee (since artwork time is already spent)
💌 Can I add my pet’s name or a message?
Yes!
Pet name(s) can be added for $2.99
Personal gift message cards are available for $2.99 at checkout
📦 How long does it take to ship?
Custom orders are typically processed in 2 business days, including design time.
After that, delivery takes about 5–7 business days depending on your location.
🖼️ If you selected a preview, timing may vary depending on your approval speed.