🐾 Personalized product FAQ
❓ Can I see my design before it's made?
Yes! You can add a preview + 1 revision at checkout for $12.99.
If you skip the preview, we’ll go ahead and create your custom design based on your photo.
🐾 Most customers love the surprise!
🐱 What kind of photo should I upload?
A clear, front-facing photo with good lighting works best. Make sure your pet’s full face is visible for the cutest result!
🐾 How many pets can I include?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
🧵 Is my design embroidered or printed?
It depends on the product:
Sweatshirts & hoodies: Usually embroidered or DTG Printed
T-shirts, mugs, totes, blankets: DTG printed or sublimated
Each product listing will note the production method in the description!
🎨 What if I don’t like my preview?
If you purchased the preview add-on, it includes one free revision.
Still not happy? You can:
- Request another revision for a small fee
- Or cancel the final product and receive a refund excluding the preview fee (since artwork time is already spent)
excluding the preview fee (since artwork time is already spent)
💌 Can I add my pet’s name or a message?
If you purchased the preview add-on, it includes one free revision.
Still not happy? You can:
- Request another revision for a small fee
- Or cancel the final product and receive a refund excluding the preview fee (since artwork time is already spent)
excluding the preview fee (since artwork time is already spent)
📦 How long does it take to ship?
Custom orders are typically processed in 2 business days, including design time.
After that, delivery takes about 5–7 business days depending on your location.
🖼️ If you selected a preview, timing may vary depending on your approval speed.
